[I'm pleased to post another essay from our favorite guest writer, Padded Arrow, a US-based end user who works in the security department of "a really big, global company." - sh]
We are all aware of the challenges
the economy is having right now; what I find interesting is watching
the reaction from within a global organization.
A few years ago,
projects were abundant to the point that it was next to impossible to
complete them all. Employee morale was at an acceptable level and most
worthwhile projects were funded. Management was content to set
direction and keep projects moving. The larger the organization, the
more siloed (or segmented) technology became.
Today, after
subjecting the same ecosystem to increased pressure from regulations,
lower margins and a shrunken bottom line, I am noticing some
interesting / disturbing trends:
- Employment is used as a
weapon to humble employees. If I hear "at least you still have a job"
one more time, I am going to scream. Employment is about finding the
best talent and keeping them happy.
- Management is forced to rank
projects by investment rather than risk. The budget cycle becomes more
important to managing projects which doesn't affect project that fall
within the cycle. Projects that span multiple budget cycles are usually
negatively impacted first. The best way to show that you are helping
the bottom line (and protecting your job) is to cancel all spending in
the current budget cycle.
- The dance of the "management shuffle"
starts...change makes opportunities for career advancement but is bad
for long term projects. My theory is that each management restack adds
at least 6 months to all active projects.
In my strongest yet
respectful tone...now is the time to be introspective. The silver
lining in the current economic cloud is this is a great time to do some
much needed housekeeping.
- Inventory what you have. People,
equipment, software, facilities, etc. are all resources that are needed
to build a successful organization. Creative use of technology and
resources will help stabilize the organization and possibly
future-proof your operations.
- Finish your projects! Too many
times I have seen great projects fail because management changes and
priorities are different.
- Focus on details that get missed during
project delivery. Documentation, documentation, documentation...if done
correctly, documentation can be a valuable asset to your organization.
Many regulations now require that proper documentation is available.
The
government has a long history of protecting the public from themselves.
Seat belts in cars weren't used until it was mandated. We are not smart
enough to realize using cell phones, texting, applying makeup, shaving,
reading, etc. are dangerous while driving so laws are created. The same
thing applies to regulations. Businesses are too ______ (fill in the
blank: stupid, lazy, defeatist, short-sighted) to do it for themselves
so regulations are created. They are usually a MINIMUM standard.
Exceeding the standards (or building it right in the first place) is a
way of future-proofing the organization and keeping you out of the
media due to security incidents.
The bottom line is "get the
basics right first." If every employee had ALL the information required
to do their job readily available to them, efficiency would skyrocket.
Now is the chance to get the technologies, people and processes in
place to fortify the organization for future survival. Get to work and
stop crying around the coffee pot.
One final note for managers -
focus on being the best manager you can be rather than making
opportunities for your next move up the corporate ladder. Protect your
people in hard times and you will be rewarded. Your staff are your most
valuable resources.
My goal is not to offend but rather inspire
some discussion. If you do what you've always done, you'll get what
you've always gotten. Feel free to contact me if you would like to
discuss this further or want to offer me my dream job ;-)
- Padded Arrow
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